Another Class Action Lawsuit for Yelp! Enjoy the TechCrunch article… and always, always, always enjoy the commentary. I find it interesting if not hilarious. If it isn’t hilarious enough for
Hospitality & F&B news – weekly round up re: social media, operations and more!
An impressive LEED Platinum for a hotel, Napa’s Bardessono. I would like to take the time to point out that the incredibly complex reuse project from the NPS and ECB/Fort Baker Retreat Group, Cavallo
TripAdvisor Ethics Watch – Pay to list phone and website?
The rest that is cut off (hey I am a hotel guy, not a HTML guy) says “($42/month), would you?” You can take the survey yourself right here: TripAdvisor Survey for Owners. I will let the pic
Well done Tripadvisor – the first step is admitting you have a problem.
Once again, I get carried away with a response to a blog post. I am sure this counts as real business right? Newsweek’s Budget Travel has a great article about TripAdvisor trying to deal with the long coming revelation that many of their users and reviews are not legitimate. This is, frankly, a huge blow to the site, and should pose a happy problem in it’s early adolescence as they deal with all the changes that come along with growing into adulthood. Frankly, I am thrilled that this may provoke User Generated Content sites to seek the same verification model other sites have.
So which TripAdvisor reviews should you respond to?
The answer is simple. It is, unfortunately, all of them. You need to respond to every single review that goes up in regards to your property. You can’t reply to just one, because you will look