Revelation! Â I love it. I don’t always have stuff hit me, but it hit me today. So I hadn’t figured out why Tripadvisor’s Restaurant Reviews had recently, so vigorously, taken off. Â For those
Stalking guests, or doing our job? RE: “Connecting the Dots between guests and online reviews”
This is a dynamic conversation that is maturing and growing into having severe impact on a hotel’s livelihood. If a hotel is smart enough to be on the ball with social media, and understand the nature of this constructive communication – it is hardly their fault that a guest reviewer doesn’t understand that.
Mobile is new point of sale, branded websites in demise, Speed matters, and other Hospitality thoughts about current social media headlines.
This probably should have been multiple posts. Sorry. Google PLACES (or where did my Local Business Center shove off to?) One of my favorite developments in the last few weeks, aside from Google’s
Yelp Increasing Transparency
This is a quick and dirty post, something I seem to be a fan of. YELP IS INCREASING TRANSPARENCY They are discontinuing the sponsored business listing “favorite review” feature which confuses
#SMTravel Conference Mashup – Hospitality/Travel/Tourism & The Current State of Social Media
I imagine this is one of the first mash ups of a live-twittered conference? If not the first, one of the only ones because this was massively, overly, insanely, time-consuming. I do think what came of it was worthwhile, and I hope this sort of serves as a testament to all we spoke about and considered during Eye for Travel SM SF 2010.