The answer is simple. It is, unfortunately, all of them. You need to respond to every single review that goes up in regards to your property. You can’t reply to just one, because you will look
BHAG’s, the 20/10 test, 3 powerful questions, and your plotted course, personally and professionally…
Here is something incredibly important, and widely overlooked, by businesses big and small. It is great to be sailing, right? Lovely 13 knots, gliding along water that looks like glass. But
Examples of booking conversions, and weighing the worth of discounts for online guests.
Direct ROI from social media, such as tracking someone from a review page to your booking engine is only one small component of the overall ROI. Your analytic program can find the dollar
What do you say about managers not in the room? or “Hotel Managers: Don’t get caught unaware like you did during the optimization period of the 90’s”
Remember being a young buck in the industry? Remember when they didn’t have solitaire, or even windows based PMS? Standing at the desk in an empty lobby gazing into nowhere, or on the overnight sneaking
The new job description – Concierge 2.0 – What makes an excellent brand manager/hotel SMO?
I know I know…I am totally having fun with the 2.0 thing. Don’t worry it is not the title, I promise. But I do think it will exist! I am not sure what you are going with for the title of this