This is more of an attempt to get conversation started about tripadvisor. I think it is obvious to respond and interact with guests on yelp. In fact, I think it is a valuable tool. Beyond dealing with
Ever felt powerless about a nightmare guest?
Ever felt that the social media sites don’t cater to ownership or hotels at all? Ever known that it wasn’t your fault, you want to explain yourself, and you want to lash out but because we are kind,
Cheers and happy day.
HHConsult? Hraba Consulting? Hraba Hotel Consult? I don’t care what you call it…. but we have been here for years and begin anew today! 13 years in hotel operations 25 years of online
Trip Advisor and encouragement of reviews by properties…
In regards to Mr. Kirby’s awesome TA article, talking about the ethics behind encouraging reviews. https://www.hotelsmag.com/blog/1720000572/post/690036469.html#addcomments My comments… TA is
Hotel owners need to embrace yelp, and a new method of transparent marketing.
The old marketing model has been flipped upside down, and now people are trying to figure out how to reach consumers that *want* to be reached… branded consumers that want to identify with your brand,