You have to cordially, professionally, and earnestly engage anyone and everyone. Not because you are trying to brand your hotel… but because you are a real service provider that is inherently interested in fulfilling guests, helping the community, and creating harmony in people’s lives. This isn’t advice…. this is a way of life.
Well done Tripadvisor – the first step is admitting you have a problem.
Once again, I get carried away with a response to a blog post. I am sure this counts as real business right? Newsweek’s Budget Travel has a great article about TripAdvisor trying to deal with the long coming revelation that many of their users and reviews are not legitimate. This is, frankly, a huge blow to the site, and should pose a happy problem in it’s early adolescence as they deal with all the changes that come along with growing into adulthood. Frankly, I am thrilled that this may provoke User Generated Content sites to seek the same verification model other sites have.
Facebook all a’twitter *OR* I didn’t really want ads on my Facebook stream
Brands on Facebook are nothing more than dissonance now. Whereas before they were meaningless, and the pages were little more than non-functional, limiting, and fairly non-interactive static places…. ….now
RSS Feeds, Twitter, FB Pages & the simplest way too manage?
I haven’t been able to really wrap my head around this until today, and would like ANY industry advice or thoughts. I am a hotelier that is attempting to simplify our lives as SMO, CRM, etc. With
What do you say about managers not in the room? or “Hotel Managers: Don’t get caught unaware like you did during the optimization period of the 90’s”
Remember being a young buck in the industry? Remember when they didn’t have solitaire, or even windows based PMS? Standing at the desk in an empty lobby gazing into nowhere, or on the overnight sneaking