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ode to an embattled business owner on yelp:

This is a *ahem* fictional *ahem* response to a business owner responding to a reviewer on yelp. ————————————- I adore you.  I simply adore you.  Thank you for taking the

Posted on 15, January 200910, May 2014 By Michael
  • Hospitality Marketing

Yelp lawsuit settled, and thoughts on fixing Yelp flaws

Some local friends were chatting about the yelp court case… amazing the momentary hubbub that it caused.  All of a sudden everyone was a flitter with concern.. and now it is business as usual. A

Posted on 9, January 200910, May 2014 By Michael
  • Hospitality Marketing

New hotel branding – Twitter is useful, but fine tuning for hotels is a must…

Twitter is wonderful, but as more people read my blog, I am hoping to engage twitterererserss’ in conversation.  If you won’t comment, no worries!  I just want to get myself thinking, so maybe

Posted on 8, January 200910, May 2014 By Michael
  • Hospitality Marketing

flock to blog to twitter test

5 years ago that sure as heck would not have made sense.

Posted on 7, January 200910, May 2014 By Michael
  • Hospitality Marketing

Hey grumpy reviewer… *YEAH YOU!*

Social Media is not a place to complain.  It is a place to resolve problems. Oh wait. I just had a guest that we caught mid experience through her online review… resolved and righted the entire

Posted on 7, January 200910, May 2014 By Michael

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