I cannot believe how alone I feel in my concern over the future of social media. No one, it seems, wants to talk about it. Beatrice Tarka with Mobissimo teetered precariously close to an incredible
The new job description – Concierge 2.0 – What makes an excellent brand manager/hotel SMO?
I know I know…I am totally having fun with the 2.0 thing. Don’t worry it is not the title, I promise. But I do think it will exist! I am not sure what you are going with for the title of this
Part II of Panic Now… **Why** it is important to engage the entire hotel team?
My blog posts run aggressively long at times. So… I gave the instructions and “how-to” in the last post, but all you skeptics might want a “WHY” section to refer to…. and we shall call this the
Panic NOW! Why everyone in your hotel should be all over social media.
Seriously…. panic! Panic now! Okay calm down and chill out. It really doesn’t help. Actually my mantra is quite lazily swiped from Douglas Adams’ Hitchhiker’s Guide to the Galaxy:Â
Critical Flaws, Social Media, and how to *do* business
Social Media is one of the more important tools for business in a long time. But there are those that sort of treat it like a cult or religion. I am doing my best not to get sucked into