I was just tasked with compiling some industry thoughts about technology vs service. They’re important enough to copy and paste here… I believe. =) Technology commodifies hospitality like the airlines…
Rate Integrity shouldn’t be the first thing to go (nor should your Rev Manager)
Seriously…. where are our revenue managers? I know, in these times, you cannot maintain total rate integrity without looking like an out of touch management group. Others try to maintain their rates
The new job description – Concierge 2.0 – What makes an excellent brand manager/hotel SMO?
I know I know…I am totally having fun with the 2.0 thing. Don’t worry it is not the title, I promise. But I do think it will exist! I am not sure what you are going with for the title of this
Operational Management for Hotels, and the Facebook Generation
I just sent this to some local hotel people, but I think this is important to all hoteliers: Some articles should be sent around to your internal management team. It is funny though… finance
Hey grumpy reviewer… *YEAH YOU!*
Social Media is not a place to complain. It is a place to resolve problems. Oh wait. I just had a guest that we caught mid experience through her online review… resolved and righted the entire