TRIP ADVISOR isn’t always making inn owners happy. I had posted this link before. I think it is interesting that an inert marketing piece on how to deal with online CRM issues garnered responses
Mobile hotel web sites important? Marriott Mobile does $12,500 daily.
Marriott Mobile — generated more then $1.25 million in gross revenue in the first 100 days after introducing direct mobile Internet bookings. Read the Hotel Mag Article
Ever felt powerless about a nightmare guest?
Ever felt that the social media sites don’t cater to ownership or hotels at all? Ever known that it wasn’t your fault, you want to explain yourself, and you want to lash out but because we are kind,
Cheers and happy day.
HHConsult? Hraba Consulting? Hraba Hotel Consult? I don’t care what you call it…. but we have been here for years and begin anew today! 13 years in hotel operations 25 years of online
Trip Advisor and encouragement of reviews by properties…
In regards to Mr. Kirby’s awesome TA article, talking about the ethics behind encouraging reviews. https://www.hotelsmag.com/blog/1720000572/post/690036469.html#addcomments My comments… TA is