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Where does your hotel lose money – in marketing and distribution?

This is a really big question. I would love to see the industry really delve into this.  The transition from real world to online has been very fast, and a lot of the “infrastructure” is so much e-duct

Posted on 30, January 201210, May 2014 By Michael
  • Hospitality Marketing
  • hotel management
  • hotel news
  • Management Philosophy
  • revenue management

So you can’t figure out if your hotel should be a pet-friendly property?

A very informal smattering of data and commentary about the complex debate (for owners) about whether to be a dog friendly property or not. The below data is objective, and clearly indicates the benefits

Posted on 13, January 201219, June 2015 By Michael
  • Hospitality Marketing

OPERATIONS! How do you deal with a barking dog?

A USA Today reporter had asked the question… what do you do when you have a complaint on property about a barking dog. Oh boy do I remember this… and it is a delicate matter because people typically

Posted on 16, December 200910, May 2014 By Michael
  • Hospitality Marketing

Trip Advisor, validity to reviews, accessibility by ownership… and HALP!!!!

I have been thinking about the odd hypocrisy with some of these review sites… They want your money for advertising, but won’t do much to help you moderate untruthful reviews.  What’s more, I note

Posted on 20, February 200910, May 2014 By Michael

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