How do you talk to Google and Tripadvisor about a mistake they may be making: Google search is directing people to one town, instead of all of them.

In short, “Napa Valley” is being hidden by Tripadvisor, and almost all searches end up in Napa, the city.  This means 30 hotels are being listed, when there’s 65 options throughout the Valley, and the searching consumer may not be savvy enough to understand “Napa” isn’t the region, but just the city (as proven by…

REVENUE MANAGERS: Please consider this anti-competitive behavior, and explain how independent hotels can battle it.

Remember… I’m not a blogger, a marketer, or a web guy. I am a hotel ops guy, and I’m just trying to produce content at my leisure, as best I can.  So with that out of the way, there’s 2 things I am worried and confused about, and I hate being alone on an island,…