This is a dynamic conversation that is maturing and growing into having severe impact on a hotel’s livelihood. If a hotel is smart enough to be on the ball with social media, and understand the nature of this constructive communication – it is hardly their fault that a guest reviewer doesn’t understand that.
I promised I wouldn’t write about Yelp anymore… but they *are* getting sued again.
Another Class Action Lawsuit for Yelp! Enjoy the TechCrunch article… and always, always, always enjoy the commentary. I find it interesting if not hilarious. If it isn’t hilarious enough for
Hospitality & F&B news – weekly round up re: social media, operations and more!
An impressive LEED Platinum for a hotel, Napa’s Bardessono. I would like to take the time to point out that the incredibly complex reuse project from the NPS and ECB/Fort Baker Retreat Group, Cavallo
OPERATIONS! How do you deal with a barking dog?
A USA Today reporter had asked the question… what do you do when you have a complaint on property about a barking dog. Oh boy do I remember this… and it is a delicate matter because people typically
Facebook for Hotels – What are we trying to achieve? So far… seems to be nothing.
Okay so I am really frustrated. Well… that’s dramatic. I am more confused, and too busy to gesticulate in the air and ask this question to the windows and fluttering leaves outside my office….