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ode to an embattled business owner on yelp:

This is a *ahem* fictional *ahem* response to a business owner responding to a reviewer on yelp. ————————————- I adore you.  I simply adore you.  Thank you for taking the

Posted on 15, January 200910, May 2014 By Michael
  • Hospitality Marketing

Yelp lawsuit settled, and thoughts on fixing Yelp flaws

Some local friends were chatting about the yelp court case… amazing the momentary hubbub that it caused.  All of a sudden everyone was a flitter with concern.. and now it is business as usual. A

Posted on 9, January 200910, May 2014 By Michael
  • Hospitality Marketing

On Twitter… Hotels should follow Hotels… okay (great responses). But now…

Let’s make a definitive list of who hotels should follow, for the new guys that come in trying to wade through all this. Hotels should find other hotels, for industry awareness, networking, and for

Posted on 8, January 200910, May 2014 By Michael
  • Hospitality Marketing

New hotel branding – Twitter is useful, but fine tuning for hotels is a must…

Twitter is wonderful, but as more people read my blog, I am hoping to engage twitterererserss’ in conversation.  If you won’t comment, no worries!  I just want to get myself thinking, so maybe

Posted on 8, January 200910, May 2014 By Michael
  • Hospitality Marketing

Hey grumpy reviewer… *YEAH YOU!*

Social Media is not a place to complain.  It is a place to resolve problems. Oh wait. I just had a guest that we caught mid experience through her online review… resolved and righted the entire

Posted on 7, January 200910, May 2014 By Michael

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