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Yelp to allow Businesses to respond to reviews publically.

Below was sent to “elite” (read “drunken”) members of yelp. This is INCREDIBLY exciting. This will legitimize yelp, and I have to say this is the most important development in the last couple months

Posted on 9, April 200910, May 2014 By Michael
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  • Hospitality Marketing
  • hotel management
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Facebook all a’twitter *OR* I didn’t really want ads on my Facebook stream

Brands on Facebook are nothing more than dissonance now.  Whereas before they were meaningless, and the pages were little more than non-functional, limiting, and fairly non-interactive static places…. ….now

Posted on 9, April 200910, May 2014 By Michael
  • Facebook
  • Hospitality Marketing
  • hotel management
  • Management Philosophy
  • Social Media
  • Twitter
  • Yelp

Part II of Panic Now… **Why** it is important to engage the entire hotel team?

My blog posts run aggressively long at times.  So… I gave the instructions and “how-to” in the last post, but all you skeptics might want a “WHY” section to refer to…. and we shall call this the

Posted on 3, March 200910, May 2014 By Michael
  • Facebook
  • Hospitality Marketing
  • hotel management
  • Management Philosophy
  • Social Media
  • Twitter
  • Yelp

Panic NOW! Why everyone in your hotel should be all over social media.

Seriously…. panic!  Panic now! Okay calm down and chill out.  It really doesn’t help.  Actually my mantra is quite lazily swiped from Douglas Adams’ Hitchhiker’s Guide to the Galaxy: 

Posted on 3, March 200910, May 2014 By Michael
  • Hospitality Marketing

Hotels as Pioneers (not), Technology, and Status Quo for social media

I have already experienced with a few hotels a blase attitude towards peer reviews because it is “simply a place for people to bitch”, or “whiner central”.  Many hotels have a wait and see attitude

Posted on 22, February 200917, January 2018 By Michael

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