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Hotels as Pioneers (not), Technology, and Status Quo for social media

I have already experienced with a few hotels a blase attitude towards peer reviews because it is “simply a place for people to bitch”, or “whiner central”.  Many hotels have a wait and see attitude

Posted on 22, February 200917, January 2018 By Michael
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  • Hospitality Marketing
  • Social Media

Facebook, Facebook Pages, and why they are important.

Most of you don’t have the time for this, but I know some of you are still somewhat alien to the idea of social networking and the more knowledge we have, the better we can utilize the tool. Why

Posted on 19, February 200910, May 2014 By Michael
  • Hospitality Marketing

Self Fulfilling Prophecies and User Generated GroupThink

Curious situation that I have heard some hoteliers remark about: They believe social reviewers a tight knit group of people that suffer groupthink (IE “Yelp Elite”). In this, a lot of time reviewers

Posted on 18, February 200910, May 2014 By Michael
  • Hospitality Marketing

Questions for TripAdvisor’s Hotel Relations:

Sorry… for asking so many questions!   1)      In regards to management profiles, how much should we fill out?  I note our profiles are identical to reviewers,

Posted on 21, January 200910, May 2014 By Michael
  • Hospitality Marketing

I get ROI talk for social media… I do….. But… GET ON WITH IT PEOPLE!

Just kidding.  But get past it.  It is no longer an issue of money preventing you from getting to social media.  Because social media, whether you like it or not, is getting to you (yes a double entendre

Posted on 10, January 200910, May 2014 By Michael

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