Here is something incredibly important, and widely overlooked, by businesses big and small. It is great to be sailing, right? Lovely 13 knots, gliding along water that looks like glass. But
What do you say about managers not in the room? or “Hotel Managers: Don’t get caught unaware like you did during the optimization period of the 90’s”
Remember being a young buck in the industry? Remember when they didn’t have solitaire, or even windows based PMS? Standing at the desk in an empty lobby gazing into nowhere, or on the overnight sneaking
The new job description – Concierge 2.0 – What makes an excellent brand manager/hotel SMO?
I know I know…I am totally having fun with the 2.0 thing. Don’t worry it is not the title, I promise. But I do think it will exist! I am not sure what you are going with for the title of this
Part II of Panic Now… **Why** it is important to engage the entire hotel team?
My blog posts run aggressively long at times. So… I gave the instructions and “how-to” in the last post, but all you skeptics might want a “WHY” section to refer to…. and we shall call this the
Panic NOW! Why everyone in your hotel should be all over social media.
Seriously…. panic! Panic now! Okay calm down and chill out. It really doesn’t help. Actually my mantra is quite lazily swiped from Douglas Adams’ Hitchhiker’s Guide to the Galaxy:Â