@HHotelconsult with Hotel news, Travel info, Social Media and more!

Cheers and good day! Your friendly neighborhood Hotelier trying to stay on top of hotel news, and travel info, and hospitality & management philosophy… oh yeah… and technology or social media.  Okay okay… I am apparently trying to keep you updated on everything, and here is a little more from my corner of the internet…. endless relevant information filtered into a relatively decadent lunch sized chunk.  Enjoy!  Don’t hesitate to let me know your thoughts or comment… be well and big RevPar to you all!

• Stop using 2009 rates in recovering economy! That’s about all I can say about this, because I would never want to encourage price setting and have the Feds after me.  Still… if you all do it independently, well that’s just good business. Collusion, however, is a nasty word.

• Cornell hotel school has their 2009 wrap up, 2010 report, & another couple studies… like fairness & perceived differences in rate differential, or cases in innovative practices.  If you don’t look at anything, I suggest you take a gander at this…. chock full of info, especially the 2010 report with articles and excercises for marketing, spa, F&B, Operations and more!

• Neil Salerno with “Does Anyone Remember When A Suit Came With Two Pair Of Pants?“ Beyond having quite a fine tailor, it’s a smart idea that Neil takes into the world of hotels skillfully, with a powerful and accurate piece on hotels, social media, websites, and more.

• TOURISM IS SOCIAL – a 90 minute love note to the power and impact of social media in Hospitality, the need to have less manipulative marketing, and the need to create a powerful community advocating your brand.

• Successful email marketing is all about reaching an appropriate demographic, that you can target more specifically, while not “spamming” people who don’t have the same interests, *but* are fans of your hotel.  By setting up preferences in email marketing, Hotel Marketing Strategies has advised our world yet again!  Think of a branded guest that loves wine and food, but not the spa… while you have other fans of the spa that are into health and not so much fine dining.  Sure they cross paths often enough, but here is a way to target them individually and be even more successful.  Well done Hotel Marketing Strategies!

• Speaking of Josiah, well we have to say well done on this GOOGLE BUZZ primer for hotels and marketing people.  Fantastic stuff.. learned a lot!

• Some good news!  Hotels are gaining attention from lenders, travelers are ramping up leisure trips, and some interesting insight into your luxury branded guests…..

• Attempting to reach affluents, luxury brand guests, online?  Where here are some facts that may raise your eyebrows about their behaviors.

• Some not so good news for you F&B people – or just more about the complexity of being green, community rooted, and sustainability focused…. like  the implications of sourcing locally.

• Service is the new Sales – a piece in line with listening, learning, being engaged and involved – and tempering traditional marketing methods that sell glitz and gooey glamour.  That stuff is out this year, and true, refined, classical luxury is in.  I know it’s just one of millions of hyperbolic or effusive blog titles in this world of too many posts, but I might say that service has always been on the front end of sales…. since the local Main St. Hardware store and before.  Service has always been paramount in helping you sell.. this is nothing new.  The article has some great points, though.

• TOURISM IS ALL OF US blog chats about “filling seats” (a la movie theatre analogy) with social media in hotels.  An interesting approach to understanding what your internet presence really is….

• Optimizing your hotel’s “Social Graph” – a great and simple visual way to understand social media’s impact on your guests and potential guests.

• Hotels experimenting with social communities: Foursquare, Yelp, Blogs, Tripadvisor and more.  Discussion about some of the ideas and methods hotels are using for interaction, listening, and community.

• It’s Okay To Be Anti-Social? – I don’t always agree with what I am posting here so much as attempting to engage thought and discussion.  I think this methodical approach to understanding the impact of social media is fading as more and more people find meaning and potential conversion from interacting with the online world.  His sanguine points are well taken, however, and he does help get a bird’s eye view on this madness that is too much media.  What do you understand? What do you have time for?  This article probably helps in going over all of it.

• It’s about time…. an affordable iphone/droid app for European hotels… Referred to as groundbreaking, but what isn’t at this point.  I remember groundbreaking used to mean we just broke ground, and have 18 months (or lesS) from pouring concrete to opening the doors.  It is much more ethereal than the brick and mortar world… but important, potentially useful news nonetheless.  I haven’t contacted them to find out more, as I am Stateside.  But this is something we all have our eyes on, and if you don’t… you should.  Mobile is the future, and it’s fairly important (I assume you have been following my blog, and will spare you the endless linking).

• Are you sick of too much info?  Too much data?  Does it feel numbing as you sit by and try to beat the internet every day?  Well… MS has innovative approaches in how to sift through massive amounts of raw data and content with “Pivot”.

• If that isn’t enough for you, I would highly suggest the new Economist special article about Data… none of this is about business for you, or your brand.  It’s about collecting data, and you are just part of something so big it will melt your head.  Like issues of Privacy in the 2.0 age… and how it basically doesn’t exist anymore.  Try controlling your brand’s message… sure, right after you figure out how to stop being stalked by the internet.

• Google Wave starts to come of age – and real meaningful commerce is happening!  If you can get past the fact that I was quoted in this article, maybe you can envision Google Wave this way:  No more misplaced log book in PBX, and no more yellow sticky notes on the desk.  That’s sort of how I want to play it…. NO MORE STICKY NOTES! =)

• It isn’t about you… at all.  It’s about them.  I am starting to realize this about everything… social media, website development, new marketing… it’s “what can you do for me, what have you done for me lately”.  Well, hotel blogosphere goes on a bit in regards to this, and reminds you that it might not be about what you know, but what, fundamentally, it means to potential clients.   What’s more, he hits the nail on the head in regards to hotel websites, relevancy, and standing out.

• This is perhaps one of the most affordable, functional, and cool devices I have seen in a long time – zero sticker shock, stunning savings, obvious ROI, and green to boot.  Amazing what these guys are doing – the future of waste management on hotel property:

• Martha Stewart Wedding magazine and Hello Lucky take on one of my favorite escapes in the world… WILBUR HOT SPRINGS! (I am sharing this for no other reason than it’s a beautiful place!  The pics from the print edition are out of this world!

• (Also… if you hadn’t been aware of what’s going on here, social media in travel becomes legitimate business force)