TRIP ADVISOR isn’t always making inn owners happy. I had posted this link before. I think it is interesting that an inert marketing piece on how to deal with online CRM issues garnered responses
Mobile hotel web sites important? Marriott Mobile does $12,500 daily.
Marriott Mobile — generated more then $1.25 million in gross revenue in the first 100 days after introducing direct mobile Internet bookings. Read the Hotel Mag Article
Using Yelp is a no brainer, but using TripAdvisor seems much trickier?
This is more of an attempt to get conversation started about tripadvisor. I think it is obvious to respond and interact with guests on yelp. In fact, I think it is a valuable tool. Beyond dealing with
Ever felt powerless about a nightmare guest?
Ever felt that the social media sites don’t cater to ownership or hotels at all? Ever known that it wasn’t your fault, you want to explain yourself, and you want to lash out but because we are kind,
Cheers and happy day.
HHConsult? Hraba Consulting? Hraba Hotel Consult? I don’t care what you call it…. but we have been here for years and begin anew today! 13 years in hotel operations 25 years of online